1. How Your Payment Is Held

When you buy a card, your full payment is charged immediately and held securely by the Platform — it is not released to the seller right away. The seller only receives payment after your order is confirmed delivered and your protection window (below) has closed with no issue reported.

2. The Buyer Protection Window

Once your order is confirmed delivered — either automatically through carrier tracking, or by you clicking "I Received This Order" on your Orders page — a 3-day protection window begins. During this window:

• You can release payment to the seller early at any time by clicking "Confirm Receipt — Release Payment Now."
• You can report a problem with your order instead, which immediately pauses the seller's payout while our team reviews it.
• If you do nothing, payment is automatically released to the seller once the 3 days pass.

3. Reporting a Problem

If your card arrives significantly not as described, damaged, or not at all, use "Report a Problem" on your order during the protection window. This freezes the seller's payout immediately. Our team reviews the claim and, depending on the outcome, will either release the payment to the seller, issue you a refund, or work with both parties toward a resolution. We aim to review claims within 2–3 business days.

4. Cards Never Shipped

Sellers are required to ship within 3 business days of a confirmed sale. If a seller fails to ship, contact us at support@sellmycardnow.shop with your order number — your payment is still held at this stage and has not been released, and we will issue a full refund if the seller cannot fulfill the order.

5. Subscription Refunds

Seller subscription payments ($25/month, $199/year, or $10/month) are billed in advance and are non-refundable for the remaining time in a billing period once charged. You may cancel your subscription at any time from your Seller Dashboard to stop future renewals — your access continues through the end of the period you've already paid for.

6. Trades

Peer-to-peer trades arranged through the trade section are not processed as payments and are not covered by this escrow and protection window system — trading partners arrange shipping and any resolution directly between themselves. We encourage trading only with sellers who have a positive track record and clear communication.

7. Contact

Questions about a specific order, or this policy in general, can be sent to support@sellmycardnow.shop with your order number included.